PRIVACY POLICY

Effective Date: 30.06.2026

Effective Date: 30.06.2026

This Privacy Policy ("Policy") describes how Pratica, ("we", "our", "us"), collects, holds, uses, discloses and protects personal information when providing mentoring, workplace training programs, workshops, online learning, consulting services and related activities.

We are committed to respecting your privacy and managing personal information responsibly. This Policy has been prepared in accordance with the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth), where applicable, and reflects our commitment to best practice in handling personal information.

By accessing our website, enrolling in our programs, communicating with us or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

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1. Scope of this Policy

This Policy applies to all personal information collected by us through:

our website;
enrolment forms;
online application forms;
mentoring sessions;
workshops and training programs;
webinars and online meetings;
email correspondence;
telephone enquiries;
social media interactions;
surveys and feedback forms; and
any other interactions with our business.

2. What is Personal Information?

"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in a material form.

3. Personal Information We Collect

Depending on the services you access, we may collect information including:

Identity Information

Full name
Preferred name
Date of birth (where required)
Residential or postal address
Email address
Telephone number

Educational Information

University or educational institution
Qualification details
Academic history
Graduation status
Student identification (where relevant)

Professional Information

Resume or curriculum vitae
Employment history
Portfolio submissions
Design experience
Technical skills
Software proficiency
Professional registration status
Career goals

Program Participation Information

Enrolment records
Attendance records
Assessment results
Assignment submissions
Mentor observations
Progress reports
Workshop participation
Certificates issued
Completion records

Financial Information

Where applicable, we may collect:

Payment details
Invoice records
Transaction history
Refund information

Payment card information is generally processed by secure third-party payment providers and is not stored by us.

Technical Information

When you access our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and similar technologies

Communications

We may retain copies of communications including:

Emails
Telephone enquiries
Online chat messages
Feedback forms
Survey responses
Support requests

4. Sensitive Information

We generally do not collect sensitive information unless it is reasonably necessary for providing our services or required by law.

Where sensitive information is collected, we will obtain your consent where required.

5. How We Collect Personal Information

We collect information directly from you when you:

submit an enquiry;
enrol in a program;
complete registration forms;
upload resumes or portfolios;
submit assignments;
attend mentoring sessions;
participate in workshops;
communicate with us by email or telephone;
subscribe to newsletters;
complete surveys; or
otherwise engage with our services.

Where appropriate, we may also receive information from:

educational institutions;
employers (with your authority);
referees;
payment providers; or
government agencies where legally authorised.

6. Why We Collect Personal Information

We collect personal information for purposes including:

assessing applications;
administering enrolments;
delivering educational programs;
arranging mentoring sessions;
providing workplace training;
monitoring learning progress;
assessing assignments;
issuing certificates;
communicating with participants;
responding to enquiries;
processing payments;
maintaining business records;
complying with legal obligations;
improving our services;
quality assurance;
resolving complaints;
protecting our legal rights; and
marketing future programs where permitted by law.

We will only use personal information for the purpose for which it was collected or for another purpose permitted under applicable privacy laws.

7. Participant Work and Portfolio Material

Participants may voluntarily submit:

architectural drawings;
CAD files;
BIM models;
design concepts;
presentation boards;
reports;
portfolios; and
other educational work.

Unless otherwise agreed, ownership of intellectual property in submitted work remains with the participant.

By submitting work for assessment, you grant us a non-exclusive licence to review, assess and retain copies for educational administration and record-keeping purposes.

We will not publicly display identifiable student work without the participant's consent unless otherwise agreed.

8. Photography, Video and Audio Recordings

Photographs, screenshots, video recordings or audio recordings may NOT be taken during workshops, mentoring sessions or events.

These materials must NOT be used for:

educational delivery;
internal quality assurance;
staff training;
promotional materials;
our website;
newsletters; and
social media.

Where reasonably required, we will obtain consent before using identifiable images for promotional purposes.

Participants may advise us in writing if they do not wish to appear in promotional materials.

9. Marketing Communications

We may send newsletters, announcements, program updates and promotional material.

You may opt out of receiving marketing communications at any time by:

selecting the unsubscribe option contained in our emails; or
contacting us directly.

Administrative communications relating to your enrolment will continue where necessary.

10. Disclosure of Personal Information

We may disclose personal information to:

employees;
trainers;
mentors;
contractors;
administrative staff;
cloud service providers;
payment processors;
information technology providers;
professional advisers;
insurers;
auditors;
regulatory authorities;
government agencies;
legal representatives; or
any person where disclosure is authorised or required by law.

We do not sell personal information.

11. Overseas Disclosure

Some technology providers used to deliver our services may store information on servers located outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy principles.

12. Storage and Security

We implement reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

password-protected systems;
secure cloud storage;
encrypted communications where appropriate;
restricted staff access;
secure payment platforms;
multi-factor authentication; and
regular software maintenance.

Although reasonable security measures are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide our services;
maintain student records;
satisfy legal obligations;
resolve disputes;
enforce contractual rights; and
maintain appropriate business records.

When information is no longer required, we will securely destroy or de-identify it where practicable.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

improve website performance;
understand visitor behaviour;
remember user preferences;
analyse website traffic; and
enhance user experience.

Users may disable cookies through their browser settings; however, doing so may affect certain website functionality.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

Users should review the privacy policies of those websites independently.

16. Access and Correction

You may request access to the personal information we hold about you.

If information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made using the contact details provided below.

We may require proof of identity before processing your request.

17. Withdrawal of Consent

Where you have provided consent for the collection or use of personal information, you may withdraw that consent at any time, subject to legal or contractual limitations.

Withdrawal of consent may affect our ability to provide certain services.